👋 Welcome
As Operations Manager, you’re the glue of the business. You own the backend — systems, projects, and accountability. You make sure every department runs smooth, deadlines are hit, and nothing slips.
⚡ Quote: “Creative teams make the ads, but ops makes the machine.”
Your role covers:
- Building and maintaining systems
- Onboarding and supporting new hires
- Posting + managing job listings when needed
- Checking in with team members, holding them accountable
- Setting up projects quickly and cleanly so execution never lags
🛠 Platform Stack
You’ll live inside these tools daily:
- Monday.com → Task + project management hub (timelines, dashboards, dependencies)
- Slack → Team communication (channels, async check-ins, tagging system)
- Google Drive → Central asset + SOP storage (organized by department)
🔁 Core Priorities
1. Creative Department Systems
- Track weekly ad output → # produced, hit rate, test status, winners
- Manage editor briefs, deadlines, and review pipeline
- Enforce batch naming conventions + Slack tagging format
- Set daily/weekly upload targets tied to performance pay
- Maintain weekly dashboard summarizing creative performance
2. Ambassador / UGC Program
- Track ambassador pipeline → applied → approved → shipped → submitted
- Manage submission form + Google Sheet (affiliate links, content links, reusability, performance notes)
- Oversee leaderboard + reward automation (monthly + quarterly)
- Ensure handoff to Discord/Slack → every ambassador added and active
- Coordinate shipping → auto-forward addresses to fulfillment
- Require daily Slack updates from Influencer Manager confirming progress
3. Logistics + Fulfillment
- Maintain central hub tracking all UGC/influencer orders
- Monitor shipping deadlines per campaign
- Send weekly fulfillment status updates
- Build follow-up automation for late shipments
4. Product Drops + Sales Calendar
- Maintain master project timeline in Monday.com for:
- New product launches (standard cadence: multiple drops per week)
- Major sales (e.g. seasonal events, Black Friday)
- Build backwards timelines with deadlines for:
- Creatives ready
- Landing pages complete
- Inventory checks confirmed
- Email/SMS scheduled
- Map handoffs + accountability per department so deadlines don’t bottleneck
✅ Daily Checklist
- Check Monday for project statuses + overdue tasks
- Check Slack for updates, issues, and tag confirmations
- Confirm creative department progress (uploads, reviews, hit rate)
- Confirm ambassador program progress (submissions, shipping, rewards)
- Confirm fulfillment deadlines are met
- Document and escalate issues before they become fires
📆 Weekly Checklist
- Update dashboards + tracking sheets
- Send team performance recap in Slack
- Review sales calendar + product drop deadlines
- Confirm handoffs are smooth across departments
- Flag bottlenecks early and assign fixes
📌 Final Notes
Ops is not “support” — it’s command + control.
Your systems make scale possible. If a project dies, it’s because ops wasn’t airtight.
⚡ Quote: “Creative wins the battle, ops wins the war.”